Returns and Exchanges

You may return any item that you are not satisfied with within 30 days, excluding greenhouses and greenhouse packages. Please call us to make arrangements prior to returning anything. With your return, please include the receipt that you received for your order and indicate the reason for the return. Since many products that we sell arrive and ship from remote locations, all returns must be authorized prior to returning them. Please re-package the product in its original packaging. We will provide a prompt exchange or refund, whichever you prefer. All shipping charges are non-refundable.

Shipping

We ship all orders based upon what is required to get the product or package to you. We use common carrier, UPS, and USPS depending upon what is being shipped and where it must be shipped. We use USPS for all P.O. Box shipments where applicable.

Damage from Shipping

We do our best to pre-handle any possible damage that may occur during shipping. A very small percentage of the products we ship become damaged during the journey to your site. We make every possible effort to ship complete and well-packaged products to you. We also take due diligence to ship products safely. As our customers will testify to, we will go that extra mile to help rectify any damage and will treat your concerns with the highest urgency. Stock parts or standard color parts will usually be shipped the next business day, after we receive the notification of any damage, and manufactured and shipped out by overnight delivery where applicable. Custom color parts or specialty parts or and pieces will be replaced as soon as possible.